When can I expect my report?

  • Routine turn-around time is 24 hours. However, that turn-around time does not begin until all case information and SonoPath receives images.
  • STAT turn-around times are approximately 4-6 hours based on availability, once all case information and images are received and specialist approval is obtained.
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CUSTOMER SERVICE

Phone Support 800-838-4268
  • Monday - Friday8am  - 5pm 
Email Support info@sonopath.com
  • Sunday - Saturday8am - 8pm

REPORTS AVAILABLE

  • RoutineWithin 24 Hours
  • STATLess than 6 Hours
  • * All hours listed are in Eastern Standard Time (EST)
  • * STAT & Afterhours based on specialist availability
  • *General turnaround time for Rad/CT/MRI/Ortho cases is 24 hours. However, due to fluctuating caseloads and radiologist availability, reports can occasionally take up to 48 hours. Therefore, a 48-hour turnaround expectation should be set with your pet owners for all TeleRad cases.

ULTRASOUND & INTERNAL MEDICINE

  • Monday – Friday8am – 6pm
  • Monday - Friday (STAT)
    *Dr. Lindquist & Dr. Daniel Only    8am - 8pm
  • Saturday & Sunday (STAT)8am - 6pm
  • DACVIM (Cardiologist)
  • Monday (STAT)8am – 4pm
  • Tuesday – Friday (Routine and STAT) 8am – 4pm
  • * Routine cases submitted Friday will be read the following Tuesday

RADIOLOGY

  • Monday – Friday8am – 6pm
  • Monday - Friday (STAT)Upon email request/based on radiologist availability
  • Radiologist RAD, CT, MRI & Orthopedic Ultrasound
  • * Cases submitted on Friday are not guaranteed to be read until Monday

TELECYTOLOGY

  • Monday – Friday8am – 6pm

*Please email info@sonopath.com with any questions you may have regarding your case submittal. This email is monitored 7 days a week, but intermittently after hours. We will respond to you ASAP.