Frequently Asked Questions

I don’t have an account; how do I upload my first case?
  • At the “Log in” screen, click the “Sign Up” button.
  • Please provide us with the following information:
    • Hospital Name:
    • Hospital Address:
    • Hospital Phone:
    • Hospital Email: (this email will get a notification when a report is uploaded to our Reports website, so it should not be a personal email if possible-should be the hospital one)
    • Billing Contact:
    • Billing Phone Number:
    • Billing Email Address:
  • After we receive your information, we will set you up with an account and provide you with a username and password to start submitting cases.
  • If you’d like to speak with a SonoPath Representative to expedite the process, feel free to give us a call at 1-800-838-4268.
What is my user name and password?
  • Your username and password were sent to you via email. If you’re having a hard time logging in, click the “Forget Password” button and enter the email address you provided when setting up your account. You will then receive an email to reset and select a new password.
  • If you’re still having trouble, email us at info@sonopath.com or give us a call at 1-800-838-4268 and we would be happy to help you.
Why do I need to log in to the case uploader?
  • Logging in to the SonoPath case uploader allows you to view, track progress, and manage all of the cases you submit to Sonopath.
What other types of educational telemedicine™ services do you provide besides the traditional report?
  • Email only:
    • Informal quick summary of what is going on with the case – the “nuts and bolts”. Can be sent via voice memo or written email. Just gives a direction on the case and where you need to go with it. 
    • For example - "lymphoma, multi centric. may be involving the spleen and liver. recommend FNA of lymph node, spleen and liver. “
  • QC Evaluation:
    • Brief instructional/educational voice memo or written email with no diagnostics. Designed for a quick refinement of technique when you are just missing a few details.
    • For example – “kidneys are vertical, bring the tail of the probe cranial or go intercostal to flatten; you are missing complete adrenals because you are approaching them obliquely; refer to our No Adrenal Left Behind educational campaign for adrenal approaches”
  • SonoPodcast:
    • 10-15 minute in-depth video of one of your scans with voiceover; detailed technique evaluation and recommendations.
    • Critique designed to give specific direction on improving scanning technique for those who are missing essential views completely or who need assistance in multiple areas of their scanning.
    • May be requested with or without a written diagnostic report. Good to do once monthly to ensure maintenance of and improvements to skills.
  • For an extensive list, click here to browse all of the ultrasound educational services SonoPath offers.
I'm having a hard time getting the proper diagnostic images, how can SonoPath help?
  • Hands On Ultrasound Education:
  • SDEP Certification Option
    • Certification for the SonoPath Diagnostic Efficiency Protocol (SDEP™) is awarded to those 
sonographers (either veterinarian or technician) with the highest level of sonographic image capture skills (still and video) 

    • Combined with the most diagnostically efficient manner of obtaining those images as defined
 by the SDEP™ protocol, as well as the ability to verbalize key points of the SDEP™ protocol.

    • Click Here for more information: SonoPath SDEP Certification Program
  • SonoPath Membership Option
    • Some exclusive Benefits:
      • Exclusive 24 hour access to sonopath.com
      • Clinical search for your sick patients -- narrow down your potential DDX in our clinical search engine
      • Sonographic pathology search of just about every pathology that exists in clinical sonography in small animals of over 20,000 cases
      • SonoPath forum access and community participation
      • Interventional procedure instruction
      • Full access to the best on-line resource for clinical sonography and internal veterinary medicine that grows according to what you need as part of our community
      • Click here for more information or to sign up: SonoPath Membership
  • Downloadable Education Programs
    • Click here to view/download educational content
  • Education Support Products – Books, Digital Videos, SDEP Posters
    • Click here to view/download educational content
Sonopath Interpretation Protocol
  • In general, this is what needs to be submitted in order to get a full, diagnostic interpretation:
    • Submit 3-4 second video clips in DICOM format of every organ/organ system, with 4-5 clips at different angles interrogating any areas of pathology.
    • Stills are only recommended for kidney measurements, adrenal measurements and mass measurements.
    • Videos provide our specialists with much more diagnostic information (they are actually composed of 120 still images).
    • DICOM format allows the specialists to manipulate the videos/images to emphasize any aspect they need to - providing them with images that are much clearer than what you see on your machine.
    • JPG format does not allow for this.  
    • In addition, DICOM format allows for the images to be annotated for your report which adds a ton of value to what you receive.
    • File sizes of 500mb or less for a single cavity, 800mb or less for a double cavity.
When can I expect my report?
  • Routine turn-around time is 24 hours. However, that turn-around time does not begin until all case information and SonoPath receives images.
  • STAT turn-around times are approximately 4-6 hours based on availability, once all case information and images are received and specialist approval is obtained.
What is the current pricing?

CUSTOMER SERVICE

Phone Support 800-838-4268
  • Monday - Friday8am  - 5pm 
Email Support info@sonopath.com
  • Sunday - Saturday8am - 8pm

REPORTS AVAILABLE

  • RoutineWithin 24 Hours
  • STATLess than 6 Hours
  • * All hours listed are in Eastern Standard Time (EST)
  • * STAT & Afterhours based on specialist availability
  • *General turnaround time for Rad/CT/MRI/Ortho cases is 24 hours. However, due to fluctuating caseloads and radiologist availability, reports can occasionally take up to 48 hours. Therefore, a 48-hour turnaround expectation should be set with your pet owners for all TeleRad cases.

ULTRASOUND & INTERNAL MEDICINE

  • Monday – Friday8am – 6pm
  • Monday - Friday (STAT)
    *Dr. Lindquist & Dr. Daniel Only    8am - 8pm
  • Saturday & Sunday (STAT)8am - 6pm
  • DACVIM (Cardiologist)
  • Monday (STAT)8am – 4pm
  • Tuesday – Friday (Routine and STAT) 8am – 4pm
  • * Routine cases submitted Friday will be read the following Tuesday

RADIOLOGY

  • Monday – Friday8am – 6pm
  • Monday - Friday (STAT)Upon email request/based on radiologist availability
  • Radiologist RAD, CT, MRI & Orthopedic Ultrasound
  • * Cases submitted on Friday are not guaranteed to be read until Monday

TELECYTOLOGY

  • Monday – Friday8am – 6pm

*Please email info@sonopath.com with any questions you may have regarding your case submittal. This email is monitored 7 days a week, but intermittently after hours. We will respond to you ASAP.